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June 2021

[Training] 客户体验地图:运用视觉化工具提升客户体验 Customer experience map: using visual tools to improve customer experience (中文授课 In Chinese)

June 10 @ 8:30 am - June 11 @ 4:30 pm
Shanghai China

In association with Dear Members and Friends of SwissCham, 我们需要接受三个事实, 即,1、在同质化产品泛滥的今天,企业的客户体验思维将是企业竞争优势的最重要来源之一。 2、培养全员客户体验思维的关键策略之一是培养具备“客户服务视觉化的思维“,通过服务视觉化树立起”有效服务“的意识。 3、客户体验地图是一种服务视觉化的工具方法论,是一种可以运用在日常工作的能力。 We need to accept three facts, That is, 1. Today, with the proliferation of homogeneous products, the customer experience thinking of a company will be one of the most important sources of a company's competitive advantage. One of the key strategies for cultivating all-staff customer experience thinking is to cultivate a "customer service visualized thinking" and establish the awareness of "effective service" through service visualization. Customer experience…

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