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In association with Dear Members and Friends of SwissCham, 我们需要接受三个事实， 即，1、在同质化产品泛滥的今天，企业的客户体验思维将是企业竞争优势的最重要来源之一。 2、培养全员客户体验思维的关键策略之一是培养具备“客户服务视觉化的思维“，通过服务视觉化树立起”有效服务“的意识。 3、客户体验地图是一种服务视觉化的工具方法论，是一种可以运用在日常工作的能力。 We need to accept three facts, That is, 1. Today, with the proliferation of homogeneous products, the customer experience thinking of a company will be one of the most important sources of a company's competitive advantage. One of the key strategies for cultivating all-staff customer experience thinking is to cultivate a "customer service visualized thinking" and establish the awareness of "effective service" through service visualization. Customer experience…

In association with Dear Members and Friends of SwissCham, 新任经理、部门主管处在企业管理中担负着承上启下的重任，同时承受着来自上司、下属、同事、客户等多方压力，对其管理能力的要求也越来越高。在企业快速发展、竞争日益激烈的背景下，他们的综合管理能力提升已经迫在眉睫！ 有些新任管理者虽然具有管理意识，但缺思路，缺方法，缺动作，管事带人效果不佳，事情没做好，人员没留住，团队不成型，积极性不高，凝聚力不够，归属感不强，干部自身忙而累，累而烦，久而久之麻木倦怠！ 通过本课程的学习，将帮助新任经理、主管等企业管理干部，系统理解管理的逻辑性，站在整体角度，把握管理角色，理解人事管理的相辅相成，分析问题，梳理思路，探讨方法，演练工具，帮助缩短新任干部的成长周期，减少管理失误，提高管理效率，以适应市场竞争形势和企业的快速发展！ New managers and department heads are responsible for the important task of linking the previous and the next in the management of the enterprise. At the same time, it is under pressure from bosses, subordinates, colleagues, customers, etc., so the requirements for its management ability are getting higher and higher. With the rapid development of enterprises and the increasingly fierce competition, the improvement of their comprehensive management capabilities…