[Training] 基于项目的高效沟通 Project-Based Effective Communication

In association with

Dear Members and Friends of SwissCham,

基于项目的高效沟通是一门专门针对项目场景的沟通技巧课程，可以帮助学员在项目场景中更加清楚、高效地沟通，尤其是在需要非职权领导力的困难场景中。这并不是一个关注高效沟通如何运行及其背后的心理学原理的理论化培训，相反，本课程聚焦在可以现场带来提升效果的实用工具。本课程包括四个基于项目的高效沟通技巧：

• 项目中的演讲技巧
• 项目中的汇报技巧
• 项目中的反馈技巧
• 建立项目团队共识技巧

以上提到的所有技巧都会通过培训中的实操练习得到锻炼。

Project-Based Effective Communication is a practical training designed to help participants communicate clearly and effectively in project-based situations, especially difficult situations where leading without authority is needed. This is not a theoretical training on how effective communication works or what phycological tricks are behind it, instead, it only focuses on practical techniques which could bring visible improvements during the class. This training includes four project-based effective communication techniques:

• Project presentation technique
• Project escalation technique
• Project feedback technique
• Project team internal alignment technique

All above-mentioned techniques will be practiced though real-case exercises during the training.

Best regards,

Your SwissCham Team

课程目标 Objective

在课程结束时，学员将：

• 理解基于项目沟通的要素
• 掌握基于项目高效沟通的技巧
• 收获基于项目沟通能力的显著提升

At the end of this session, participants will:

• Understand the key elements of project-based communication
• Master the techniques for effective project-based communication
• Achieve visible improvement on project-based communication

培训对象 Training Subject

项目经理、需要基于项目沟通的初级到中级管理人员。

Professionals in all industries who is interested in effective problem-solving, especially those who work with process optimization and quality improvement.

课程结构 Session Outline

• 什么是基于项目的沟通

在这一部分中，我们会介绍基于项目沟通的特点，并解释基于项目的沟通和其他类型的沟通有什么区别。

• 项目中的演讲技巧

在这一部分中，我们会介绍一个通俗易懂的演讲技巧：VIBE，从声音、信息、肢体语言和情绪这四个方面强调在项目中做公开演讲的注意事项。该部分包括小组练习。

• 项目中的汇报技巧

在项目管理中，及时获取外部资源和支持是至关重要的。在这一部分中，我们会介绍一个特殊的项目汇报技巧：电梯汇报，这个技巧可以在干系人因为太忙而无法及时提供支持时起到重要作用。该部分包括小组练习。

• 项目中的反馈技巧

在一个健康的项目环境中，团队成员可能需要经常给出并收到反馈建议，这样才能推动项目进展。在这一部分，我们会介绍对反馈建议的给出者和接收者的基本要求，以及一个可以提高反馈建议有效性的技巧：汉堡原则。该部分包括小组练习。

• 建立项目团队共识技巧

我们期望看到一个项目团队的所有成员都朝着同一个方向努力，然而在实际中，大家常常发现不同的团队成员对项目的理解甚至都是不同的。在这一部分，我们会介绍一系列的工具用于帮助在项目团队内建立共识。该部分包括小组练习。

• What is project-based communication

In this section, we will introduce the characteristics of project-based communication and explain why it is different from other types of communication.

• Project presentation technique

In this section, we will introduce to the participants a catchy presentation technique – VIBE – which is especially useful in project presentation. Group exercises are included.

• Project escalation technique

External resource and support are crucial in project management. In this section, we will introduce a special project escalation technique – Elevator Escalation – which is especially useful when certain stakeholders are too busy to provide in time support to your project. Group exercises are included.

• Project feedback technique

In a healthy project environment, every member may need to intensively give and/or receive feedbacks to move the project forward. In this section, we will introduce the ground rules of feedback for givers and receivers and a technique called “Burger’s rule” which improves the effectiveness of feedback. Group exercises are included.

• Project team internal alignment technique

Project team members are expected to work towards the same direction, however, it is common to find out in reality different members even understand the project differently. In this section, we will introduce series of tools that help to build internal alignment within a project team. Group exercises are included.

关于讲师 About the Lecturer

Nadya Liu

ASQ certified Master Black Belt
Founder of Linke Consulting Co., Ltd.

Nadya 毕业于美国宾夕法尼亚州立大学，工业工程硕士，深耕于卓越运营领域，精通精益六西格玛方法论及质量改善工具，是目前中国仅有的15位美国质量协会 (ASQ) 认证黑带大师中最年轻的一位，同时还持有德国TÜV 精益六西格玛黑带认证。
Nadya曾就职于汽车行业某跨国集团，负责精益六西格玛在亚太区的推广，主要工作内容包括六西格玛组织架构搭建、持续改进项目交付、课程开发及授课、项目辅导等；而后在一家全球知名的战略咨询公司担任管理咨询顾问，以项目交付的形式帮助多家世界500强客户解决问题；现任遴科咨询CEO兼首席讲师，专注于为企业客户及个人学员提供卓越运营领域的理论培训与实操辅导。
迄今为止，Nadya老师讲授卓越运营和项目管理软性技能相关课程共计100余场次，培训了来自20多个国家的学员2000余人，其中包括基层员工、中层管理者和企业高管，并辅导了持续改进项目500余个，以其扎实的理论基础和亲切的授课风格，受到企业客户和个人学员的一致好评。

Graduated from the Pennsylvania State University with Master’s in Industrial Engineering, Nadya has been deeply engaged in the field of Operations Excellence and proficient in Lean Six Sigma and quality improvement tools. She is currently the youngest of the 15 ASQ certified Master Black Belts in China and also holds Lean Six Sigma Black Belt certification by TÜV.
Nadya has worked in a multinational group, responsible for promoting Lean Six Sigma in Asia Pacific region. Her main tasks include six sigma organization setup, continuous improvement project delivery, training development and delivery, project coaching, etc. After that, she worked as a management consultant in a world-leading strategic consulting company helping multiple Fortune 500 clients solve problems though projects. Currently, Nadya is the founder and chief trainer of Linke consulting, focusing on providing theoretical training and practical coaching on Operations Excellence for corporate clients and individual students.
So far, Nadya has delivered 100+ training sessions on Operations Excellence and project management soft skills, trained 2000+ students from over 20 countries, including entry level staff and mid to top management, and coached 500+ continuous improvement projects. She is spoken highly of by both corporate clients and individual students due to her solid knowledge and experience as well as the engaging training style.

日期 & 时间 Date & Time
Friday, September 03, 2021 08:45 – 17:00
2021年9月03日，星期五，上午8点45至下午5点

培训语言 Language : 授课语言视参会者而定。English / Chinese subject to the audience.

价格 Price 

即刻报名 Registration 

To register, please write an email to events@sha.swisscham.org before September 01, 2021.
请于2021年9月01日前写邮件至 events@sha.swisscham.org 登记报名。

All registrations shall be made online before the session. For full-day sessions, payment also shall be made before the session.

Limited spaces are available and attendance will be given on a first-come, first-served basis.