Customer Service
Customer Service
Cristina Merlo
Human Resources Manager

Customer Service

by swisschambei in

Hupac is Europe’s leading intermodal network operator with a transport volume of around 1 million road consignments per year. For over fifty years, we have pioneered innovative and reliable rail transport services, thus making a key contribution to modal shift and environment protection. The Hupac Group consists of 24 companies with locations in Switzerland, Italy, Germany, the Netherlands, Belgium, Spain, Poland, Russia and China and counts 680 employees on a full-time basis with a turnover of EUR 665 million.

Hupac International Logistics (Shanghai) Co. Ltd performs intermodal transport services in China and on the Eurasian market. The company manages customer relations in China and supports international transport chains.

In order to strengthen our team in Shanghai we are hiring a:

Customer service
M/F, 100%, Shanghai, China

As Customer service you will be responsible for the business from the tender acquisition through procurement of logistics services into daily commercial-/operational management with large clients.

We are looking for a professional that enjoys the variety and the opportunity to interact with people and thrives on developing profitable value adding business.

Your key responsibilities:

  1. Responsible for daily communication with exist customers
  2. Responsible for the implementation of whole railway import and export operation process: such as booking, transportation, customs service of POL/POD area, distribution, container management and other full-process one-ticket system operation
  3. Monitoring operation status of the goods, prepare customs clearance documents, contact overseas customs clearance agents and deal with abnormal situations timely
  4. Responsible for customer reconciliation, agency reconciliation, invoicing application and collection and payment of accounts receivable and payable
  5. Control the operational risks and financial risks before, during and after the operation process, and control the cost expenditure
  6. Strengthen sales service, actively contact customers, answer customers’ daily consultation and questions, and strive for more orders
  7. Other work content delivered by the superior supervisor
  8. In case of need, support the General Manager to carrying out administrative works

Required Skills, knowledge and experience:

  1. Experience in Intermodal rail is preferred.
  2. University graduate with majors from railway transport, transportation, logistics and foreign trade, etc. / or equivalent by experience.
  3. Exceptional commercial skills (identify client needs, build trust and credibility, create and present transport solutions, articulate their value and gain agreements).
  4. Good operational skills (translate customer’s requirements into cost effective and reliable transport concepts, handle operational challenges).
  5. Creativity to re-invent our business and seek solutions.
  6. Required competencies: Result-driven, communication and cooperation skills, stress resistance, accuracy, responsibility, ability to quickly adjust, persistence, commercially astute.
  7. Proficiency of written and spoken English is a MUST, other languages like German or Russian are preferred.
  8. Good and familiar with using computer system and software.
  9. Working flexibility according to European working hours.

We offer:

Hupac offers you a career opportunity and the opportunity to work in an ambitious, dynamic and professional organisation. Each individual contributes to the overall success of Hupac and we encourage professional responsibility, commitment and togetherness for the benefit of our company, our employees and our customers.

Please send your application with actual CV and covering letter to
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