ChinaÕs Customers Expect Higher Quality of Banking and Insurance Services

by swisscham in Consulting, Legal, Services, Tax

Customers in China are more vocal and actively express views on the quality of services provided by banks, insurers and e-retailers, compared to global counterparts, according to a recent KPMG survey. The publication, titled Customer Experience Barometer Ð ItÕs time to talk, surveyed 5,000 consumers in Australia, China, Germany, UK and the US, analyzing customersÕ experience of over 160 brands in the banking, general insurance, life insurance, utilities and e-retail sectors. Emerging markets Ð China in particular Ð will soon surpass global peers in terms of customer satisfaction level, the survey finds. ChinaÕs respondents reported the greatest improvement (11 to 26% points higher than the global average) in customer experience across all industry sectors surveyed.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

Your Swiss Business Platform in China

SwissCham China has roughly 600 company members. Our Chamber maintains a strong relationship with the Embassy of Switzerland, Switzerland Global Enterprise, Swissnex and Switzerland Tourism. As the representative of the Swiss companies established in China, our goal is to help you to increase your business and visibility, especially amongst the Sino-Swiss business community.

Become A Member

Sign Up For Our Newsletter

  • This field is for validation purposes and should be left unchanged.
July 17, 2023
Published By in Business
July 16, 2023
Published By in Engineering / Manufacturing
July 13, 2023
Published By Consulate General of Switzerland in Guangzhou in Engineering / Manufacturing
July 3, 2023
Published By in Bilateral Relations