Viewing posts from: November 2000

Hospitality Forum “Back to Basics: Creating Customer Experiences”

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In association with

 

SwissCham Shanghai is delighted to invite you to:
中国瑞士商会诚挚邀请您

Hospitality Forum
“Back to Basics: Creating Customer Experiences”

Wednesday, April 11, 2018
2018年04月11日 星期三
10:00 – 18:00
@Les Roches Jin Jiang International Hotel Management College Shanghai

Dear Members and Friends of SwissCham,

We are excited to have our fifth Les Roches Jin Jiang Hospitality Forum on 11th April 2018, which will cover this important topic in detail. Our key speakers cover the many nuances of Hospitality today and with the rapid expansion of the industry, there is a need for us to focus at the importance of fundamentals; how creating “customers experience is the new marketing”, to quote Derek Sivers, founder of CD Baby. They will give great insights on the importance of Hospitality values in their respective fields of work, including luxury hotel, famous haute couture fashion house, Nespresso and personalized butler services.

Insights are focusing on first impressions but neglecting the importance of last impressions. Secondly customer experiences depend on subtle, textural impressions as they do on grand gestures. Thirdly, organizations are relying on the bosses however discount or fail to make use of front line, customer-facing employees with deep and intimate knowledge. Fourthly, Hospitality neglects the innovations and best practices of other industries. Lastly, the customers have a hard time articulating, or even knowing what is valuable to them; thus a challenge in creating or improving the customer experience.

In addition to these key speakers, selected Les Roches Jin Jiang postgraduate students will participate in the forum through a mini-workshop and presenting further food for thought.

The Hospitality Forum will start off with on-campus lunch followed by keynote speeches and a panel discussion to “connect the dots”. The audience will be composed of guests from a various Chambers of Commerce in Shanghai, external visitors and a blend of undergraduate and postgraduate students from our college.

Best regards,

Your SwissCham Team


About the Speakers

Morgan Lotterie | Executive Director of Butler Academy, 英然T.I.C – The Image Collective
Mr. Morgan Lotterie is working in the T.I.C’s Butler Academy as the Executive Director. He graduated with an International Bachelor’s Degree in Hospitality and Catering Management at the Vatel Institute in Bordeaux, France and a EURHODIP (European Hospitality Diploma) Degree. Certified with WSET (Wine and Spirit Education Trust), ISG (International Sommelier Guild) and HACCP trainer, Mr. Lotterie has also graduated from the Charles MacPherson Academy in Toronto.
With an international extensive F&B working experience, he now keenly shares his knowledge and passion for luxury industry and lifestyle, Mr. Lotterie has trained teams from luxury boutique hotels in Asia to Accor world biggest Pullman. Since his arrival in China, Mr. Lotterie has trained lifestyle and household management to Chinese elite but also etiquette, attitude and mindset, hospitality operations, food and beverage, wines and spirits, team management, grooming and style to business schools, international corporations, private banks and luxury brands.

 

Rudiger C. Hollweg | General Manager, Grand Kempinski Hotel Shanghai
Rudiger C. Hollweg, a German national, has 40 years of working experience in the international hotel business in places like Frankfurt, Berlin, Bangkok, Madeira, Florida, Cyprus, Algarve and Marbella. He started his career as an intern at the legendary Kempinski Vier Jahreszeiten Hotel in Muenich, Germany. Prior to his current assignment in Pudong at the 686 room Grand Kempinski Hotel Shanghai with 580 employees, Rudiger Hollweg was General Manager of Kempinski Sanya Haitang Bay, the Hawaii of China.He speaks 5 languages i.e. German, English, Portugese, Spanish and French.

 

Alfonso Troisi | Business Executive Officer China, Nestle Nespresso Beijing Ltd.
Alfonso Troisi is a versatile and almighty person. He works for Nestle Nespresso as a Business Executive Officer in China. Prior to Nespresso he was in charge of Marketing in Metro Cash & Carry Asia. He has more than 20 years of sales and marketing experience with leading international companies such as Pernod Ricard, Diageo and Metro. Alfonso Troisi is an Italian national and speaks 5 languages, such as Mandarin, English, French, Italian and Spanish.

 

Julie Som | General Manager, SOM Hospitality
Ms. Julie SOM has over 20 years of experience in Singapore and China, with a good reputation within the field won through outstanding performance from hotel business opening to actual operation. Ms. Som has once taken senior management positions in Shangri-La Hotel and Resorts, InterContinental Hotels Group, Accor Hotels Group etc. before and managed a number of stared hotels affiliated with Chinese stated-owned and private enterprises, which has enabled her to have rich practical experience in leadership utilization, hotel pre-opening and training.

 


Date & Time (日期及时间)
Wednesday, April 11, 2018 10:00 – 18:00

Program Rundown(活动流程)

10:00 Gathering at meeting point location and departure to campus @Metropolo Hotel, 918 Yan’an West Road (close to Jiangsu Road), Changning District (please refer to the map below in the location sector)
Upon arrival Campus Tour by Management / Marketing
12:00 – 12:55 Lunch @ Les Roches Jin Jiang Campus Restaurant
13:00 – 13:10 Welcome
13:10 – 13:40 Student Participation
13:40 – 14:00 Keynote Speech I
14:00 – 14:20 Keynote Speech II
14:20 – 14:50 Coffee Break
14:50 – 15:10 Keynote Speech III
15:10 – 15:30 Keynote Speech IV
15:30 – 15:50 Panel Discussion with all keynote speakers
15:50 – 16:00 Summary & Closing Remarks
16:00 Departure from campus back to downtown Shanghai
(Metropolo Hotel, 918 Yan’an West Road)

Language(语言): English

Prices(价格):(To be paid upon arrival, Cash and Credit Card accepted, Fapiao can be issued)

Members RMB 150 per person
Non-Members RMB 250 per person
Please Note: If you have special diet requirement, or you would like to drive to the event site yourself, please email: henry.xie@sha.swisscham.org in advance.

RSVP: Please register by April 09, 2018 请在2018年04月09日登记


Cancellation of RSVP

In case you need to cancel your attendance to the event, please write an email to events@sha.swisscham.org at least 24 hours prior to the event. Failure to cancel your RSVP timely will require the payment of a “no show bill” of the full amount stated in this invitation. You can reach us as well by telephone: 021 5368 1237
如果您要取消预订,请在活动开始前24小时写邮件给events@sha.swisscham.org 如未能及时取消,我们视同默认付款.


location

Meeting Point for Departure to the Campus:

Metropolo Hotel, 锦江都城达华酒店

918 Yan’an West Road (close to Jiangsu Road), Changning District
上海市长宁区延安西路918号(近江苏路)

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Management Essentials Training: Lead like a Fortune 500 Executive

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In association with

SwissCham Shanghai is delighted to invite you to:
中国瑞士商会诚挚邀请您

Management Essentials Training
Lead like a Fortune 500 Executive

Friday, September 15, 2017
2017年9月15日, 星期五
09:00 – 17:30
@Shanghai Equatorial Hotel 上海贵都国际大酒店

Dear Members and Friends of SwissCham,

In collaboration with Simitri China, we are delighted to invite you to attend this one-day Management Essentials Workshop, which addresses the core skills managers need to get results through people. During this workshop, participants learn the ‘how to’ aspect of management, including setting goals, adapting their management style, delegating and giving feedback.

The workshop helps and prepares managers with the knowledge to understand the larger scope of their responsibilities and to equip them with the skills to cope with these responsibilities effectively.

The workshop combines a variety of training methodologies (interactive discussions, exercises, role-plays and case studies) to reinforce and sustain key knowledge.

BENEFITS FOR PARTICIPANTS

By completing this workshop, participants will:

  • Realize the expectations others have of them as a manager
  • Understand expected managerial competencies and ways to acquire them
  • Achieve greater results by creating a high-performing environment
  • Understand their managerial styles and how they can adapt their styles to the situation and those on their team

KEY TOPICS

  • Being a Manager
  • Adapting Your Management Style
  • Delivering Your Message
  • Role-Play (Simitri Skill / Will Case Study)
  • Motivating a Team Member
  • Delegating & Empowerment
  • Giving Feedback

Best Regards,

Your SwissCham Team


About the Trainer

JESSICA ZHAO

Jessica has over 15 years of management and leadership experience in technology and financial services industry in Asia.

Prior to joining Simitri, Jessica was a Managing Director in Morgan Stanley, where she was the head of the China technology department. She grew the department from the ground up to more than 700 employees, and helped it to became a global core R&D center for Morgan Stanley. In her role, Jessica worked with stakeholders across the globe, built and developed effective teams that delivered global solutions which enabled Morgan Stanley to compete and win in the market place.

Today as a trainer and facilitator for Simitri, Jessica works with senior executives and teams in to develop their management skills, leadership style, communication effectiveness, and personal impact.
Jessica grew up in China before pursuing her education in Canada. She has worked and lived in Tokyo and Hong Kong before moving back to China. She is fluent in English and Mandarin.


Date & Time (日期及时间)
September 15, 2017 09:00 – 17:30

Language(语言): Chinese or English (Please specify your needs at registration)
中文或英文可选(请在报名时备注您选择的培训语言)

Class Size(人数限制): 6-15 Participants (Min 6 and max 15, highly interactive workshop)

Prices (价格):

Members: RMB2,600 会员价
Non Members: RMB2,900 非会员价
Note:
Payment should be done in advance. 培训费用需提前支付
Payment details will be provided upon registration. 付款细节将随报名确认信一起提供

RSVP: Please register by September 01, 2017 请在2017年9月1日前登记


Cancellation of RSVP

In case you need to cancel your attendance to the event, please write an email to events@sha.swisscham.org at least 24 hours prior to the event. Failure to cancel your RSVP timely will require the payment of a “no show bill” of the full amount stated in this invitation. You can reach us as well by telephone: 021 5368 1237

如果您要取消预订,请在活动开始前24小时写邮件给events@sha.swisscham.org。 如未能及时取消,我们视同默认付款.


Location

Shanghai Equatorial Hotel 上海贵都国际大酒店
65 Yanan Road West, Jing’an District, Shanghai
上海市静安区延安西路65号

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AustCham Shanghai

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AustCham Shanghai 澳大利亚商会上海办公室
Office 2E, 668 Huai’An Road (near Xi Suzhou Road)
上海市静安区淮安路668号安垦绿色2E室(近西苏州路)

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Company Visit – ABB: In China for China, Innovation for a better world

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SwissCham Beijing is delighted to invite you to

中国瑞士商会诚挚邀请您

Company Visit – ABB

In China for China, Innovation for a better world

Dear Members and Friends of SwissCham,

SwissCham Beijing, in collaboration with the Swedish chamber, has the pleasure to invite you to an exclusive visit of one of the flagship of the Swedish-Swiss industry: ABB and more specifically ABB Beijing Drive Systems. This latter was established in 1994 and has become a major supplier of AC and DC drives and PLC in China. The Company’s drives products are used for speed control of electric motors from as small as 0.12 kW to more than 100,000 kW in a wide range of industries that include metals, pulp & paper, oil & gas, wind power, textile, rubber & plastics, etc.

Before the visit, Mr. Luping Qi, President of ABB Beijing Drive Systems, will give a presentation on how their products help to contribute to a greener environment. He will also share how its company addresses the Chinese market, and especially under the “New Normal”,  from a marketing, sales and product development approach.

This is a rare opportunity SwissCham is able to offer you so do not hesitate to register as soon as possible! The number of participants is limited to 25 with a priority for our members.

With best regards,

Your SwissCham Team

In collaboration with:

PROGRAM RUNDOWN / 活动流程

10:00 – 12:00    Presentation & company visit
12:00 – 13:00    Luncheon

LANGUAGE / 语言

English

PRICES / 价格

– Members: free of charge
– Non-Members: RMB 200  非会员价

Gallery

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Joint-Chamber Estival Mixer

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In association with


SwissCham Shanghai is delighted to invite you to:
中国瑞士商会诚挚邀请您

Joint-Chamber Estival Mixer

Thursday, August 2nd, 2018
2018年8月2日 星期四
18:30-21:00
@Bistrot People’s Square

Dear Members and Friends of SwissCham,

Relax yourselves in the cozy summer night, mingle with the Shanghai community, enjoy the canapes and drinks, and much more !

We are looking forward to seeing you there!

Best Regards,

Your SwissCham Team


Date & Time 日期 & 时间
August 2, 2018 18:30 – 21:00

Program Rundown 活动流程
18:30 – 21:00 Feel free to drink, eat, and make friends!

Price 价格*:
RMB 150 per person
*To be paid at the restaurant entrance upon registration. The price covers 3 drinks (wine, beer and soft drinks available) and pass-around canapés (vegetarian option available).

RSVP 报名: Please register by July 31, 2018 请于2018年07月31日前登记报名


Cancellation of RSVP

In case you need to cancel your attendance to the event, please write an email to: events@sha.swisscham.org at least 24 hours prior to the event. Failure to cancel your RSVP timely will require the payment of a “no show bill” of the full amount stated in this invitation. You can contact Nini Qi by telephone: 021 5368 1237. For third-party events, the event terms and conditions of the event organizer apply.
如果您要取消出席活动,请在活动开始前24小时写邮件给 events@sha.swisscham.org。如未能及时取消,我们视同默认付款. 若非瑞士商会主办的活动,取消规则请参照活动主办发布的条款。


Location

Bistrot People’s Square
南京东路830号第一百货A馆8层
Nr. 830 Nanjing East Road, SHANGHAI NO.1 DEPARTMENT STORE, 8F at A Pavilion
Shanghai

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Services

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SwissCham China is glad to provide its members, as well as non-members with a range of services and consulting upon request:

  • Post a job through SwissCham China’s Job page by contacting your specific office;
  • Buy or sell corporate goods and services through our member benefits program;
  • Connect with business partners;
  • Obtain event consulting/organization;
  • Get basic consulting on business in China;
  • Receive business invitation for visa application to China;
  • Enjoy translation and interpretation services (we can help you find a professional translator/interpreter for your business trip to China);
  • Promote your company via our communication channels: Website, Bridge Magazine, Reader’s Digest, etc.
Please do not hesitate to contact us, we will be glad to assist you!
For details about services fees in Beijing only, please click here.
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Events

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Your Swiss Business Platform in China

SwissCham China has roughly 600 company members. Our Chamber maintains a strong relationship with the Embassy of Switzerland, Swiss Global Enterprise, Swissnex and Switzerland Tourism. As the representative of the Swiss companies established in China, our goal is to help you to increase your business and visibility, especially amongst the Sino-Swiss business community.

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